Returns and Changes
If the products do not meet the Customer’s standards or expectations a return may be requested.
Exchanges are not allowed: the Customer who wishes to change their item size, color or to change item altogether shall request a return and place a new order for the substitute item.
All returns are regulated by the following terms and conditions.
Returns shall be requested within fourteen calendar days upon delivery by contacting Angelo Minetti at [email protected].
Angelo Minetti Staff will respond to return requests and approve them, providing the Customer with all necessary information and documents for shipping.
The Customer shall ship the return within fourteen days upon receiving the shipping label.
The products should be returned in the same condition in which the Customer received them using the original packaging or, if the box was damaged, a similar one of adequate size and strength to ensure a safe transit. You are advised to obtain and retain proof of postage until after your refund has been processed.
Returns will be quality checked upon arrival at our warehouse and processed as soon as possible, in any case no later than fourteen day after receiving them.
Refunds will be issued on the paying method originally used for the purchase, unless expressly agreed otherwise beforehand.
Please allow sufficient time for processed refunds to appear on your card or bank statement. Depending on the card issuer this may take up to twenty working days. In the case of payments made in local currencies it is possible that the refund amount may differ from the original order amount due to updates in the exchange rate in the intervening period of time. These differences will not be refunded.
Return Terms & Conditions
The products to be returned must not have been worn, used and damaged. Items must include all original labels, wraps and other accessories (dustbag, clothing covers, etc.) received in the package. The shoes must be shipped in the original box that is an integral part of the product: shoes returned without their box or using the shoebox as a shipping box ( Eg: applying tape, documents or shipping labels to the shoebox itself, etc…) will not be accepted and returned to sender. Underwear and swimwear cannot be returned. Accessories and bags shall be returned with all of their boxes, accessories, cards and dustbags.
- If the return is due to Angelo Minetti sending a wrong item, wrong size, damaged or faulty item the refund will be the total amount of your order. The Customer shall provide photographic evidence of the goods’ conditions upon receiving them attaching the pictures to the return request.
- If the return reason is fitting problems, the Customer not liking the product or if quality check upon arrival fails every additional return cost (including, but not limited to shipping fees, importing taxes, custom duties and extra charges) will be deducted from the refund.
We will not accept returns that do not meet all the required conditions. Returns must be addressed to
Minetti Angelo S.r.l.
Via Achille Grandi n. 24 / D
15033 Casale Monferrato.
Refund of gifts
In the case of products purchased and sent as gift, the return right can be exercised exclusively by the Customer and in no case by the recipient of the gift, following the Return Procedure.
The returns authorized by Minetti Angelo S.r.l. they must be shipped from the same country where the order was originally sent. Authorized returns must be sent by courier indicated by Minetti Angelo S.r.l. in the e-mail containing the return instructions. Minetti Angelo S.r.l. reserves the right not to accept returns shipped via a different courier than indicated. Minetti Angelo S.r.l. reserves the right to refuse returns that have not been authorized or sent in accordance with the return policy. In these cases, Minetti Angelo S.r.l. can both return the package to the sender at the original shipping address or withhold 10 percent of the value of the goods returned from the refund due, at Minetti Angelo discretion.
Applicable law and jurisdiction
These Conditions are governed by Italian law and are in Italian.
In case of disputes, the Court of VERCELLI (VC) is the exclusive jurisdiction