Returns and Changes
If the products do not meet, a refund or exchange may be requested.
The conditions for exchanges and returns are as follows:
The goods purchased can be returned within 14 (fourteen) days from the delivery date. Returns made after the indicated deadline can only be accepted at the discretion of Minetti Angelo S.r.l. Minetti Angelo S.r.l. refund the full cost of the products returned by the customer as long as accompanied by the authorization to return issued by Minetti Angelo S.r.l. The reimbursement, excluding shipping costs (quantified in € 10.00 for the entire national territory, € 20 for all EU countries), is credited to the same credit and debit card used for the purchase or on the current account used for Bank transfer. To make the return procedure, send an e-mail to [email protected] to obtain a Return Authorization Number (RMA- Returns Merchandise Authorization). The written request must contain the order number, the code of the article (s) to be returned and the reason for the return: refund or change in size and / or color. To make the return wait for the authorization to return made by Minetti Angelo S.r.l .; after submitting this request to Customer Service, the customer will receive an e-mail with the return authorization number (RMA) and instructions to be followed in order to make the return. Customers are asked to follow the instructions provided to them faithfully.
The e-mail with the return authorization must be included in the package. Minetti Angelo S.r.l. send with the return authorization a pre-filled sheet with the destination address to be applied on the package. (AWB). Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed. Products must be returned in their original packaging to ensure that they are not damaged during shipment. The return of the product does not involve the payment of shipping costs. The return of the product is not free if the products are returned from a country other than the one originally referred to as the destination address. For returns, contact customer service. Minetti Angelo S.r.l. send an e-mail confirming receipt of the return and activation of the refund procedure. Reimbursement of the price of returned products takes place within 15 days from the date on which Minetti Angelo S.r.l. received the returned product in the indicated conditions. Upon completion of the procedure, the relative document of CREDIT NOTE will be sent.
The products to be returned must not have been worn, used and damaged. Items must be returned with all original labels, wraps and other accessories (dustbag, clothing covers, etc.) received in the package. The shoes must be worn in the original box that is an integral part of the product: shoes made without a box
Underwear and swimwear should be tested. The accessories must be returned in their original packaging, which must be damaged and used as packaging for shipping. If the adhesive is removed or the garments are crumpled, the return will not be accepted and will be returned to the customer. We will not accept returns that do not meet all the required conditions.The return must be addressed to Minetti Angelo S.r.l. Via Achille Grandi n. 24 / D Zona Industriale 15033 Casale Monferrato. To make the return, refer to the paragraph "Return Procedure".
It is possible to replace the product with another analogue of different size or size within fourteen days. The changes requested after the indicated deadline can only be accepted at the discretion of Minetti Angelo S.r.l.. To make the change it is necessary to send an e-mail with the change request to [email protected] To change, wait for the transmission authorization issued by Minetti Angelo S.r.l .. Unauthorized changes will not be accepted. Please refer to the methods indicated in the paragraph "Return Procedures". Does not involve the payment of shipping costs. Indicate the new size / measure, respecting the conditions of the return procedure. If you wish to change with another item, we recommend that you request a refund. The replacement product will be sent to the customer by courier; payment of shipping costs will be required.
Products received already damaged or the conformity defects are considered defective. The claims of the products must be received by Minetti Angelo S.r.l. within fourteen days from the moment of their delivery to the Customer. The Minetti Angelo S.r.l. within 14 days from the receipt of the disputes, the Customer will be authorized to return the products subject to disputes. Minetti Angelo S.r.l., within fifteen days (15) days from the date on which Minetti Angelo S.r.l. has received the returned product in the indicated conditions, Minetti Angelo S.r.l. reimburse the customer the price of the product. Within 14 days from the delivery date, as follows. In such cases, Minetti Angelo S.r.l. will replace the item with an identical one, if available, or repair it if possible. The replacement product will be sent to the customer by courier without additional shipping costs. Minetti Angelo S.r.l. proceed with the repayment. The re-credit, including shipping costs when it comes to defective product at the origin, is made on the same credit and debit card used by the customer for payment.
Refund of gifts
In the case of products purchased and sent as gifts, the return can be exercised exclusively by the Customer and in no case by the recipient of the gift, following the same steps as the Returns / Changes. It is understood that the integrity of the product is an essential condition for the exercise of the right of withdrawal.
Within the 14 days from the delivery date. Please refer to the same procedures for returning the products expressed in the Returns / Changes section. Minetti Angelo S.r.l. received the returned product in the indicated conditions. The re-credit is used on the same credit card and debit card used by the Customer for payment, excluding shipping costs (unless they are defective products at the origin).
The returns authorized by Minetti Angelo S.r.l. they must be shipped from the same country where the order was originally sent. Authorized returns must be sent by courier indicated by Minetti Angelo S.r.l. in the e-mail containing the return instructions. Minetti Angelo S.r.l. reserves the right not to accept returns in the event that the customer entrusts the shipment to a different courier than indicated or requires collection at a branch of the courier. Minetti Angelo S.r.l. reserves the right to refuse returns that have not been authorized or sent in accordance with the return policy. In these cases, Minetti Angelo S.r.l. can return the package to the sender at the original shipping address. In case of unauthorized or non-compliant returns, Minetti Angelo S.r.l. can withhold 10 percent of the value of the goods returned from the refund due.
Applicable law and jurisdiction
These Conditions are governed by Italian law and are in Italian.
In case of disputes, the Court of VERCELLI (VC) is the exclusive jurisdiction